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Frequently Asked Questions

The following is a list of responses for the most frequently asked questions about Spring Family. If you can not find the answer to your question, please contact us at family@utk.edu.

Registration

Registration for Spring Family Reunion will open at the end of January. All active members of the Tennessee Family Association will receive registration information via their email.  

Families with active membership in the Tennessee Family Association can register for Spring Family Reunion. If you are not a member of the Association, you can join for free by visiting the Tennessee Family Hub.
While we hope your student will attend Spring Family Reunion events with you, they aren’t automatically included in your registration. You will need to register each individual member attending Spring Family Reunion, including your student.
Unfortunately, we are not able to take registrations over the phone. You may register online using the Tennessee Family Hub.
No, there is no onsite registration.
No, we are unable to provide a waitlist for closed events. It is possible that passes/tickets to “sold out” events will become available if current registrants make changes to or cancel their registrations. When this occurs, their tickets are released and become available online.
No, unfortunately, we don’t allow registrations to be transferred to another Volunteer family. If you need to cancel or modify your registration, please email us at family@utk.edu.
The Family Engagement Team will send a comprehensive email including the finalized schedule, parking information and check-in instructions one week prior to Fall Family Weekend.

Basketball Tickets

After you have completed your Spring Family Reunion registration, you will be prompted to purchase your basketball tickets on the UT Athletics Ticketing website. If you didn’t complete this step, please contact us at family@utk.edu and we will provide you with the link.

No, all seats in the Spring Family Reunion section are reserved for families who are registered for the event.

No, you are not required to purchase tickets to the game. There are plenty of things to do in Knoxville on a Saturday! If you are not attending the game, check out some other activities and events in the Knoxville area.

Unfortunately, we aren’t able to provide log-in assistance for the UT Athletics ticketing site. You will need to contact them directly via the Live Chat feature or by phone at (865) 656-1200.

No. All basketball tickets purchased as a part of Family Weekend registration will be distributed electronically. Mobile tickets will be accessed electronically through your account at allvols.com. We recommend adding your tickets to your mobile device before game day and you can visit utsports.com for more info regarding mobile ticketing.


Events and Accommodations

Families and guests participating in Spring Family Reunion are responsible for their own lodging accommodations for the weekend. Members of the Tennessee Family Association have access to hotel discounts and can access this list in the Tennessee Family Hub.

Parking during Spring Family Reunion is only provided on Friday and Sunday. All registered family members will receive detailed parking instructions one week prior to the start of Spring Family Reunion.

There’s plenty happening on a weekend in Knoxville! Our Plan Your Visit page will be updated frequently with these events throughout the weekend. Check back periodically as we get closer to February for the most up-to-date information! We also encourage you to check out the calendar on Visit Knoxville’s website.